COVID-19 Update

CORONAVIRUS UPDATE FOR CLIENTS AS OF MARCH 17, 2020

In response to the changes happening daily with the Coronavirus, Community Support Services of Niagara continues to monitor the COVID‐19 situation and is adjusting programs accordingly to ensure everyone remains healthy and the spread of the virus is minimized.

The following programs have been suspended until further notice

  1. In home friendly visiting program
  2. Lunch out dining program
  3. Homemaking
  4. Safety at Home in home assessments
  5. Home Maintenance and Repair new referrals
  6. Transportations program
  7. Wellness Support Living Program – All buildings
  8. All CSSN offices are closed to visitors

The COVID‐19 Respiratory Infection Screener consists of 5 questions:

Symptoms

  1. Do you or anyone in your household have new/worse cough or shortness of breath?
  2. Are you feeling feverish, or have you had shakes or chills in the last 24 hours (>38 degrees Celsius)?

Travel/Contact

  1. Have you traveled outside of Canada in the last 14 days?
  2. Have you had close contact with a confirmed or probable case of someone with novel coronavirus (COVID‐19)?
  3. Have you had close contact with a person with acute respiratory illness who has travelled outside of Canada within 14 days prior to their illness onset?

Your health is of top priority to us and if you wish to cancel your service, you may put your service on hold until the Coronavirus situation subsides. Once you are ready to resume service, you need only call the office to advise the coordinator.

Home Maintenance and Repair

 If you have previous referrals from our office for a worker to come to your home, CSSN recommends that you screen workers prior to coming to your home or wait to have work completed until the COVID‐19 situation subsides.

 If your service is suspended, you will not be penalized by CSSN and we will resume your service as soon as possible.

For Meals on Wheels Clients

 CSSN will continue to screen staff and volunteers on a regular basis.

 CSSN will be conducting regular screening of our clients by asking a series of questions about you and those whose live in your house.

 Meals will be delivered to your doorstep. The volunteer will ring the door bell, step back and wait for you to answer the door. If you are physically unable to pick up your meal, please advise the Meals on Wheels Coordinator and arrangements can be made.

 In order to ensure that you do not run out of meals, please consider ordering extra frozen meals in case of interruption of services.

 Should you or someone in your household respond positively to screener questions, a staff member from CSSN will contact you by phone to discuss how we can continue to service you.

 

Coronavirus Update (PDF)