COVID-19 Update

Community Support Services of Niagara to Launch Grocery Delivery Service

Niagara Region, ON March 30, 2020 – Community Support Services of Niagara (CSSN) announced today the launch of a grocery delivery program to seniors in the Niagara Region. The purpose of this pilot program is to fill the need of those who are unable to shop independently.

In order to qualify for the program individuals must be over the age of 65 or adults living with a disability must be able to pay for groceries with a credit card. Priority will be given to individuals who meet the at risk category for COVID-19 without family within the Niagara region and are unable to drive.

At this time CSSN is restricted to the use of local grocery stores who offer pick up service. The delivery of this program is strongly reliant on volunteer availability and store capacity. Callers interested in the program are directed to call 905 682 3800, extension 706 and leave a voice mail message. A coordinator will call them back as soon as possible.

Carolyn Askeland stated “It is difficult times such as these that it seems even more important to support our aging population and those living with disabilities in our communities. CSSN is attempting to fill a need in our communities and ensure that those physically unable to get to a grocery store have the necessities of life as we get through this Pandemic. We have several volunteers who have ‘stepped up to the plate’ to help with this pilot project but we are always looking for the support of more volunteers. If you are able to help, please consider doing so. If you are unable to physically volunteer, please consider making a financial donation to offset the costs of this service.’

CSSN offers programs to seniors and adults with disabilities assisting them to live in their own homes independently. CSSN is funded by the Hamilton Niagara Haldimand and Brant Local Health Integration Network (HNHB LHIN). Donations are accepted and are used for client-focused services within the local community.

Services offered include: Meals on Wheels, Congregate Dining, Transportation, Homemaking, Friendly Visiting, Security and Reassurance Calls, Safety at Home, Leaf and Snow Buddies, and Home Maintenance and Repair.

Contact: Carolyn Askeland Executive Director;905-682-3800 ext. 701;

Laura Dumas Program Manager 905-682-3800 ext. 702


In response to the changes happening daily with the Coronavirus, Community Support Services of Niagara continues to monitor the COVID‐19 situation and is adjusting programs accordingly to ensure everyone remains healthy and the spread of the virus is minimized.

The following programs have been suspended until further notice

  1. In home friendly visiting program
  2. Lunch out dining program
  3. Homemaking
  4. Safety at Home in home assessments
  5. Home Maintenance and Repair new referrals
  6. Transportations program
  7. Wellness Support Living Program – All buildings
  8. All CSSN offices are closed to visitors

The COVID‐19 Respiratory Infection Screener consists of 5 questions:


  1. Do you or anyone in your household have new/worse cough or shortness of breath?
  2. Are you feeling feverish, or have you had shakes or chills in the last 24 hours (>38 degrees Celsius)?


  1. Have you traveled outside of Canada in the last 14 days?
  2. Have you had close contact with a confirmed or probable case of someone with novel coronavirus (COVID‐19)?
  3. Have you had close contact with a person with acute respiratory illness who has travelled outside of Canada within 14 days prior to their illness onset?

Your health is of top priority to us and if you wish to cancel your service, you may put your service on hold until the Coronavirus situation subsides. Once you are ready to resume service, you need only call the office to advise the coordinator.

Home Maintenance and Repair

 If you have previous referrals from our office for a worker to come to your home, CSSN recommends that you screen workers prior to coming to your home or wait to have work completed until the COVID‐19 situation subsides.

 If your service is suspended, you will not be penalized by CSSN and we will resume your service as soon as possible.

For Meals on Wheels Clients

 CSSN will continue to screen staff and volunteers on a regular basis.

 CSSN will be conducting regular screening of our clients by asking a series of questions about you and those whose live in your house.

 Meals will be delivered to your doorstep. The volunteer will ring the door bell, step back and wait for you to answer the door. If you are physically unable to pick up your meal, please advise the Meals on Wheels Coordinator and arrangements can be made.

 In order to ensure that you do not run out of meals, please consider ordering extra frozen meals in case of interruption of services.

 Should you or someone in your household respond positively to screener questions, a staff member from CSSN will contact you by phone to discuss how we can continue to service you.


Coronavirus Update (PDF)